Returns & Refunds Policy
Everything you need to know about returning orders and refunds.
Cancellation prior to despatch
You may cancel your order by sending an email to [email protected] provided goods have not been packed for despatch.
Returning goods
You can return goods unopened for any reason at any time within 14 days of receipt for a refund or exchange. Contact Zeff to obtain a return number prior to returning goods – just email [email protected] with a request for a return number. When we receive the goods we will refund the amount paid (less the original shipping charge). Please note that:
- You are responsible for the costs of returning goods to us.
- We cannot accept used or opened goods unless you show them to be faulty or damaged.
- We cannot accept returns on customised products.
- All of the above does not affect your statutory rights.
Please see our full terms and conditions here.