Frequently Asked Questions

There’s an option to generate a quote in the checkout process — just add the items to your shopping basket to get your quote. If you still have questions, or specific requirements, you can email our friendly team at [email protected] and we’ll be happy to help.

Delivery charge is £7.50 + VAT for UK mainland, and £30.00 + VAT for UK non-mainland. These charges are the same whether you order multiple items, or just one.

For public sector organisations, we offer 30-day credit accounts. Just email [email protected] to open an account.
Alternatively, we offer pro-forma payment allowing you to pay whenever suits you.

Yes, we do – but we need to apply some strict criteria. Email our team [email protected] to find out more.

You can pay by card on this website to get your order right away. If you’d prefer to pay by pro-forma invoice, you can select this option at checkout. This will give you the option to pay by bank transfer at a time that suits you.

Due to GDPR regulations, we’re not able to process your card details by phone. Payments should be made by card on the website or by bank transfer.

Provided the item/s are in stock, your order should arrive the working day after the despatch day. For order values over £1500, delivery is usually 2-3 working days.
Whilst we try our very best to deliver on schedule, there are occasions when we are not able to do so. Zeff cannot guarantee to meet the deadlines outlined above. We accept no responsibility for the consequences of delivering late or early.

Log into your account and click on ‘track order’ next to your order in the order history list.

Log into your account and click on ‘track order’ next to your order in the order history list. This will launch a link to the courier website, which offers a proof of delivery option.